I am convinced that a compliment that I have for someone else, isn't mine to keep. We often keep our praises and compliments for someone else for ourselves. Sometimes they are shallow, like seeing that a female co-worker has made an extra effort on her hair today or someone bought new shoes. But sometimes they run deeper, like appreciating the time someone has taken to educate you on something or be thoughtful of your private situation.
Running a service oriented business isn't the same as running a product oriented business. There's a major difference and over the course of time I've learnt where the differences are when it comes to resource tracking, and how that may or may not affect your business.
I'm writing this blog post because I think that with the right argumentation people can get on-track, become more efficient for their bosses, but also in their personal lives.
The most important thing with retro's is that you have them. But when you have them, there are a couple of things that you can do to optimize and get the most out of them.